Privacy Policy How We Collect, Use, and Protect Your Information

Last Updated: 18/04/2025

1. Introduction

Studio Alamo we respect your privacy. This policy explains how we collect, use, and protect your data when you use our website or purchase our products. By using our services, you consent to these practices.

2. Data Controller

3. Data We Collect

  • Personal Information:
    • Name, email, shipping/billing address, phone number.
    • Payment details (processed securely via WooCommerce Payments, PayPal, Klarna, etc.).
  • Technical Data:
    • IP address, browser type, device info, cookies.
    • Usage data (pages visited, items viewed).

4. How We Use Your Data

  • Order Processing: Fulfill purchases, send order confirmations, and arrange shipping.
  • Customer Support: Respond to inquiries and process returns.
  • Marketing (with consent):
    • Send promotional emails about new products or offers.
    • You can unsubscribe anytime via the email footer or by contacting us.
  • Improvements: Analyse site usage to enhance user experience.

5. Legal Basis for Processing

  • Contractual Necessity: To fulfil orders and provide services.
  • Legitimate Interest: Fraud prevention, website security, and marketing (with opt-out).
  • Consent: For non-essential cookies and promotional emails.

6. Data Sharing

We share data only with trusted third parties:

  • Payment Processors: PayPal, Klarna, Apple Pay (transaction processing).
  • Shipping Carriers: Royal Mail, DHL, FedEx (delivery updates).
  • Service Providers: WooCommerce (hosting), Google Analytics (usage stats).

We never sell your data.

7. International Transfers

Data may be transferred outside the UK/EEA (e.g., US-based servers). We ensure safeguards like Standard Contractual Clauses (SCCs) for GDPR compliance.

8. Data Retention

  • Orders: Retained for 2 years (tax/legal compliance).
  • Marketing Lists: Retained until you unsubscribe.
  • Inactive Accounts: Deleted after 1 years of inactivity.

9. Your Rights

Under GDPR/UK law, you have the right to:

  • Access, correct, or delete your data.
  • Restrict processing or object to marketing.
  • Data portability (request a copy of your data).
  • Withdraw consent (email studioalamo24@gmail.com).

10. Security

  • SSL Encryption: Secure data transmission.
  • Secure Payments: PCI-DSS compliant gateways.
  • Limited Access: Only authorized personnel handle your data.

11. Cookies

  • Essential Cookies: Required for site functionality (e.g., cart items).
  • Analytics Cookies: Track usage via Google Analytics (opt-out via browser settings).
  • Marketing Cookies: Used with consent for ads.

Manage preferences via our Cookie Consent Banner.

12. Children’s Privacy

Our services are not intended for users under 16. We do not knowingly collect their data.

13. Changes to This Policy

Updates will be posted here. Significant changes will be notified via email.

14. Complaints

Contact us first at studioalamo24@gmail.com. You may also lodge complaints with the UK ICO (ico.org.uk).