Shipping Policy Shipping Times, Methods, and Costs Explained

Last Updated: 18/04/2025

1. Order Processing

  • Processing Time:
    • Standard Orders: Processed within 3–5 business days (excluding weekends/holidays).
    • Custom/Bespoke Orders: Processed within 7–10 business days after design approval (via 3D model/AR visual).

2. Shipping Methods & Delivery Times

  • UK Orders:
    • Standard Shipping: 2–5 business days (Royal Mail or DHL).
    • Free Shipping: Automatically applied to orders over £30.
  • International Orders:
    • Europe: 5–10 business days (DHL/FedEx).
    • North America: 7–15 business days (DHL/FedEx).
    • Rest of World: 10–20 business days (varies by destination).

3. Shipping Costs

  • UK:
    • Under £30: Flat fee of £3.99.
    • Over £30: Free shipping.
  • International:
    • Calculated at checkout based on destination and package weight.
    • Contact us for bulk order discounts.

4. Customs, Taxes & Duties

  • UK to EU: Post-Brexit customs fees may apply (paid by the buyer).
  • Outside EU: Import taxes/duties are the buyer’s responsibility.
  • Studio Alamo is not liable for delays or fees imposed by customs.

5. Tracking & Delivery Issues

  • Tracking: Sent via email once your order ships.
  • Lost/Damaged Packages:
  • Address Errors: Update your shipping address within 1 hour of ordering.

6. Unfulfillable Orders

  • If an item is out of stock or undeliverable, we’ll notify you within 24 hours and issue a full refund.

7. Returns & Exchanges

  • Non-Custom Items: Return within 15 days (see Returns Policy).
  • Custom Orders: Final sale unless damaged (exchange only).

8. Contact Us

For shipping questions: