Last Updated: 18/04/2025
1. Order Processing
- Processing Time:
- Standard Orders: Processed within 3–5 business days (excluding weekends/holidays).
- Custom/Bespoke Orders: Processed within 7–10 business days after design approval (via 3D model/AR visual).
2. Shipping Methods & Delivery Times
- UK Orders:
- Standard Shipping: 2–5 business days (Royal Mail or DHL).
- Free Shipping: Automatically applied to orders over £30.
- International Orders:
- Europe: 5–10 business days (DHL/FedEx).
- North America: 7–15 business days (DHL/FedEx).
- Rest of World: 10–20 business days (varies by destination).
3. Shipping Costs
- UK:
- Under £30: Flat fee of £3.99.
- Over £30: Free shipping.
- International:
- Calculated at checkout based on destination and package weight.
- Contact us for bulk order discounts.
4. Customs, Taxes & Duties
- UK to EU: Post-Brexit customs fees may apply (paid by the buyer).
- Outside EU: Import taxes/duties are the buyer’s responsibility.
- Studio Alamo is not liable for delays or fees imposed by customs.
5. Tracking & Delivery Issues
- Tracking: Sent via email once your order ships.
- Lost/Damaged Packages:
- Report within 48 hours of delivery to studioalamo24@gmail.com.
- Include order number and photos of damaged items.
- Address Errors: Update your shipping address within 1 hour of ordering.
6. Unfulfillable Orders
- If an item is out of stock or undeliverable, we’ll notify you within 24 hours and issue a full refund.
7. Returns & Exchanges
- Non-Custom Items: Return within 15 days (see Returns Policy).
- Custom Orders: Final sale unless damaged (exchange only).
8. Contact Us
For shipping questions:
- Email: studioalamo24@gmail.com
- Response Time: Within 24 hours (Mon–Fri, 9 AM–5 PM GMT).